APARTMENT BOOKING
To reserve a property for your use, contact the
individual property owner from the
appropriate RivieraRental property listing. Owners will reserve their
property for you immediately upon their receipt of your initial
Reservation/Confirmation Payment.
Agreement for the use of any property listed on
RivieraRental.Com is made exclusively between the Property Guest and
respective RivieraRental Property Owner.
BUSINESS
GUIDELINES AND INFORMATION
RivieraRental properties are self-catered. This simply means that
each Guest is responsible to maintain
their rental property in a clean and well-maintained condition at
all times during their stay. Guests are expected and required to use a property responsibly, and to be respectful
of all furnishings and personal property belonging to the Property Owner.
The Guest who reserves the property shall be held liable for any damages,
if any.
While a Property Owner may provide instructions that
are specific to their property, all Guests are advised that it is
generally the Guest's responsibility to provide for their own personal use items and to replenish
consumable items such as paper products, toilet and cleaning
materials, or other sundry items necessary for routine maintenance.
Additionally, and unless otherwise notified by an Owner, it shall be a
Guest's responsibility to perform minor maintenance during their stay to
keep all property furnishings and household equipment in a
well-maintained and operable condition. The Property Owner will inspect
your rental property following departure.
Depending on the property selected, a Property Owner
may be close by to offer assistance if needed, or they may provide a
local point-of-contact to assist if needed. Such agent
or representative of the Property Owner may be "on call" and
capable of responding to such on-site issues as stopped
drains, broken lights, broken shower hose, TV, etc. However, this is not
always the case and responsibility
for such issues will remain with the Guest, who should be prepared to
handle this, and then discuss reimbursement with the Owner after presenting appropriate receipts.
Guests must remember that they are entering into a
legally binding contract for the use of property
belonging to the Property Owner who has listed their property on
RivieraRental. Guests are therefore responsible for reading the property
listing, including any special instructions provided by the Property
Owner, as well as their accepted payment methods. The Property Owner who
lists their property on RivieraRental shall assume all responsibility for
their property listing, and for the accuracy of any information provided
for their property therein.
Guests are also advised to consider in advance whether
use of self-catered rental
property is best suited to their individual or family needs. Self-catered rental property
is most often appropriate to a seasoned international traveler who is independent, comfortable
and experienced in their destination environment, with the ability to take
care of general household-related issues. On rare occasions, a Guest may
also have to deal with major issues that occur with any property e.g. plumbing,
electrical, etc. If not, then they should be comfortable in their ability to contact
others who can handle such matters.
Minimum Stay/Discounts -
Owners generally require a one-week minimum stay. This may not apply to
special events requiring a longer period such as the Cannes Film Festival.
This is often a fixed rate for the
entire period of up to two weeks
in mid-May. Occasionally, and at the discretion of a Property
Owner, a discount may be provided for rental periods beyond one week. If Guests require
a longer stay, then they should request clarification on pricing from
the Property Owner. Arrangements for additional days beyond any weekly
or monthly period may be prorated according to the appropriate seasonal
and/or weekly rate.
Reservation/Confirmation Payment - RivieraRental's
policy is for telephonic or E-mail reservations to be accepted tentatively
by a Property Owner for a
period of up to forty-eight (48) hours, pending receipt by the Owner of a Reservation/Confirmation Payment.
Often this may be 1/2 of the rent, but the amount may vary depending on
the Owner.
Guests should therefore seek clarification from the respective Property
Owner, who may have other more specific instructions.
Reservations are considered confirmed upon receipt of
the Reservation/Confirmation Payment. If this is not received as stipulated above (or as otherwise provided by
the Property Owner),
then the respective Property Owner reserves the right, at
their sole discretion and without further notice, to cancel such tentatively scheduled use of
their property and
to re-assign its use.
Final Payment - It is
RivieraRental's policy that the balance of any Rental payments,
Security/Damage deposits, and/or other fees or payments be provided to
the Property Owner at least forty-five (45) days prior to a Guest's
arrival. Again, Guests should check with their respective Property
Owner in the event a Property Owner has separate requirements.
Following Final Payment, the Property Owner will provide keys
or other instructions concerning arrival, transfer of keys, driving maps
and instructions, and any other specific property use information. If it is necessary
for an Owner to use
international "express delivery," "overnight" or similar services to send keys, maps, etc.
in order to meet a Guest's
planning requirements, then upon advanced notification being provided to the Property
Owner, plus mutual agreement between Owner and Guest, the Property Owner
may choose to deduct and retain this amount from the Security Deposit,
prior to returning the Deposit after the Guest's use of the property and
return of all keys.
If a prospective Guest desires to reserve a
property within the forty-five (45) day period prior to arrival, then they
will be
asked to provide the entire Rental amount, to include the
Security/Damage Deposit, any express delivery fees (if any), or any other
charges necessary to meet a Guest's requirements.
Security/Damage Deposit -
The refundable Security Deposit is generally required with
Final Payment and the amount is determined by each Owner.
This covers and reimburses the Property Owner for any other incidental damages, repairs, replacement of broken or missing items, unauthorized phone usage,
extraordinary or non-routine cleaning requirement, or other unforeseen event not
covered by the advertised Rental rate. Provided there are no
problems, all keys are returned, and the property is left in
good condition, then the Security Deposit
is refunded to the Guest. If there is any problem or damage, as stated
above, then a written explanation
and the cost will be provided to the Guest, which the Property Owner may
then deduct from the Security
Deposit. If such charges exceed the Security Deposit amount, then it is
expected that the Property Owner will provide the Guest with an invoice for payment, with an explanation of the costs incurred to
resolve it. If anything is damaged during your stay, then please advise
the Property Owner or your onsite contact prior to departure.
Method of Payment - Property owners
will provide specific payment instructions, but RivieraRental recommends
that a payment be made by credit card via
Paypal ( ), International Money Order ("IMO"),
or wire transfer. Guests should make
checks or IMOs payable to the individual named by the respective
Property Owner. In the event a Property Owner accepts wire transfers,
then the Guest should let the Owner know, so that bank account and routing details
can be coordinated.
A subsidiary of eBay,
Paypal
is a secure online instant
payment system that debits your credit card and credits a beneficiaries'
Paypal account. It then sends a confirming E-mail to both parties.
Transactions can be made in most major currencies, e.g. EUR (€),
GBP (£), USD ($), etc. Several property owners request payment in
their local currency. You must have your own
Paypal account to make a payment. It does not cost anything, but
does require you to register. This is easily done
online and takes only a few minutes. You simply need a credit card and an
E-mail address. A
Paypal
account may be established in many
countries and you can
sign up here now and select the country you are in.
| "The apartment had
everything you could possibly need. Breakfast on the balcony was
the perfect way to start our day. Location - - excellent!"
New York, NY |
CHECK-IN AND
CHECK-OUT TIMES
Property Owners may provide specific times, but
Guests should generally plan to arrive on the afternoon of their arrival date and
plan to check out before noon on their departure date. Guests are
requested to observe the following procedures prior to checking out.
Checkout
Procedures
-
Dispose of all perishable food items
-
Wash all dishes and return to shelves
-
Sweep floors
-
REMOVE all trash, perishable food, personal items,
newspapers, magazines and any other materials.
-
Return all household items, equipment, furniture,
and porch equipment to original locations and configurations
-
Strip linens from beds, with exception of
bedspreads, mattress pads, and blankets. Soiled linens and towels may
be left in a central location such as a bathtub
-
When washing linens before departure, then please leave hanging on
any drying racks provided
-
Roll-up canvas porch awnings, close all window
shutters, and secure all doors and windows
-
Return all keys as soon as possible
LOCAL
TRANSPORTATION
Property Owners may provide valuable local
transportation information for your requirements.
AngloInfo.Com has the most comprehensive information with a web page
that is dedicated to
local transportation. If you have a special requirement,
then let
us know and we will do our best to help you through our local contacts.
To assist with your planning we
provide the following links, which you may find useful for your
plans:
-
RIVIERA TRAVEL LINKS
-
Wiki Travel Links
-
TRAVEL LINKS (NICE)
-
Wiki Travel Links
-
ALPES MARITIMES BUS INFO
- There is no unified bus system. Check
Anglo Info Bus Links for area bus info
-
CANNES BUS - See
Cannes Bus Schedule and
Cannes Bus Lines.
-
ANTIBES/GOLFE-JUAN/VALLAURIS BUS - Local public
transportation service [STGA]
to view entire bus schedule for Antibes, Golfe-Juan, Vallauris. See
Vallauris-Cannes Bus Schedule 1
or
Vallauris-Cannes Bus Schedule 2.
-
TAXI
- Allo Taxi Cannes, Tel: +33 (0)4 22 99 27 27,
Fax: +33 (0)4 93 99 90 77, Email:
taxicannes@taxicannes.com
-
RENTAL CAR -
Pick up rental car at Nice airport through
Auto
Europe, Avis, Hertz, or others. We recommend a rental vehicle to make the most of your visit.
A diesel sedan is economical, burn efficient, get best mileage, etc.
We recommend having car compass to help navigate through larger
unfamiliar towns. (i.e. Paris, Nice, Marseille, etc.)
-
TRAIN STATION - Gare
S.N.C.F.
FURNISHINGS
AND EQUIPMENT
Generally, individual properties are fully-equipped
with most modern and standard appliances such as coffee makers,
microwave ovens, etc. Information about individual properties will be
provided through the property listing or through contact with the
individual Property Owner.
Linens may be supplied as part of your rental
payment, or provided separately for an additional fee. This may be
determined by either from the property listing you are interested in, or
through contact with the Property Owner prior to reserving a property,
or prior to arrival. We recommend that you bring a spare towel,
especially a beach towel if you plan to visit the local beaches.
If you are traveling with a baby or young children,
then you should ask the Property Owner in advance about any special
needs (e.g. cribs) before your arrival. Most properties are NOT "child-proofed." If you
plan to visit with small children, then please take appropriate personal
precautions to supervise and keep your children safeguarded at all
times.
Villas and larger properties may have a full-sized
washing machine and dryer. Smaller properties may only have a very
compact washing machine, if any, but no clothes dryer. Instructions for such equipment
may be provided by the Property Owner. In the event there is no dryer,
then be prepared to use a drying rack, which is often provided by the Owner. This
is often found folded and stored in a closet or utility area on the premises.
Clothes dry quickly here in the sun and dry air. Additionally, there are
often local launderettes (laveries automatiques) nearby.
Note:
Always respect locked
closets within a property as Property Owners often keep personal
tools and equipment onsite.
Property Owners may provide books (sometimes in English) and board games
(checkers, backgammon, cards, etc.), but consider bringing
something along, particularly if you have small children.
Check individual property listings for other requirements or amenities
you may need such as air-conditioning, elevators, high speed internet
connections, cable or satellite television, or English language access
to Sky News, Fox News, CNN, etc. Property Owners can
often be helpful in arranging maid services, grocery provisioning, bar supplies,
general meal preparation services, chef services, day trips,
transportation or even a private massage on your patio to relax from
your trip! Just let them know in advance what you need and they will do
their best to ensure you have it.
HOUSEKEEPING
Property Owners will provide you with any specific instructions for your property, but we provide a general
overview of most requirements. Most Property Owners
provide general apartment preparation and maintenance, however all listed
properties are SELF-CATERING.
This means that Guests are required and expected to maintain a property
during their stay and leave it
clean,
undamaged and with
all food and garbage removed, if a Guest expects to have
their security deposit returned.
A property may have typical cleaning items such as brooms, mops, buckets, etc.
However, cleaning materials and other incidentals, if not present, are to be
obtained by the Guest at local supermarkets such as Intermarché, Casino,
etc. On departure, in addition to leaving the apartment clean,
Guests are required to return all furniture, windows, shutters, and other
household equipment to original locations and configurations.
Following a Guest's departure the Property Owner or an associate will check
the property.
While the desire is that each Guest have their Security/Damage Deposit returned
in full, it is ultimately a Guest's responsibility to maintain the
property during their stay, to return all keys, and to leave the
property in a high standard of cleanliness in order to
qualify for a full refund of their Deposit.
MEDICAL
ASSISTANCE
A good comprehensive reference to medical
information for U.S. citizens is located at the
U.S. State Department
website. If you are arriving from a Commonwealth country, or
elsewhere, then please check with your respective national authorities
for more info about the presence of their diplomatic and/or citizens'
services locations in France or Italy.
In case of
an emergency, the U.S. State Department has an Overseas Citizens Service at (202)
647-5225. Relatives can contact this number and State Department
representatives in the country you're visiting will be contacted to try
to reach you. The US Embassy has numerous
resources with guides to English-speaking doctors and hospitals,
mostly in Paris, but in a few other places also. In case of
emergency, their number is 01.43.12.22.22. Write it down, or print this,
and take it with you. More US embassy and consular contacts throughout
France are available
here.
The Nice consular office has doctors
listed
here. The address to the US Consular agency is: # 7 avenue Gustave V,
3rd floor, 06000 Nice; Tel: 04-93 88-89 55 Fax: 04-9387-0738.
For
emergency assistance the number for Police service is "17" - for Fire
the number is "18." The non-emergency number for the Police is
04.92.90.78.00.
TRAVEL INSURANCE
Your reservation payment is an investment and we
advise that you protect it through the use of
Trip Cancellation insurance in the event you must cancel. We have
also been advised that French law requires that
travelers be covered by comprehensive Travel Insurance - including
personal liability coverage. In the U.S., the American Automobile
Association (AAA) offers travel
insurance through
Access America,
Inc. (World Access) in Richmond, VA 1-866-807-3982 (toll-free),
which in most instances may cover most any loss. Based on the
experiences related to us by some of our guests, we strongly recommend the use of
travel and trip cancellation policy to protect your
vacation investment.
Neither RivieraRental nor any of its
affiliated property owners, representatives, or agents shall make any refund
following a reservation payment due to the commitment of property, staff
and resources towards your holiday.
Depending on
your personal or family health circumstances, we also recommend that Guests consider
Medical Evacuation (MedEvac) insurance. Such policies
can pay for emergency evacuation to more well-equipped hospitals near
your home of residence should you be injured in a remote locale.
These policies also add features such as legal
assistance, diplomatic help, and even cash. We advise that you check for exclusions such as
rock-climbing, para-gliding, injuries from war, terrorism, etc.
MedJet
offers annual yearly assistance and will transport you to any facility
you wish.
International SOS Assistance and American Express provide platinum
and centurion cardholders with evacuation insurance free, but will
themselves determine if and where they'll send you. Most U.S. based
health care plans only cover basic transportation to a local French
medical facility, whereas a MedEvac policy can return you to your home country. For your convenience, we provide further information
on the website that we have researched, along with links.
More...
SECURITY
Garde á vous. On
guard. BE ADVISED. Securing money, travelers'
checks, papers, passports, and other valuables at all times is always a consideration when
traveling and is the Guest's responsibility. RivieraRental recommends
the following simple precautions:
1. Always remain "on
guard," particularly in crowds
2. Always retain a sense of "situational awareness"
i.e. people around you, your surroundings (think "escape routes"), etc.
2. Carry only enough cash for your immediate needs
and a limited number of credit cards
3. Remember that cash, credit cards, purses, and
shopping bags etc. are targets for pickpockets and snatchers
4. When you
travel by car, keep your car doors locked at all times
5. Don't leave anything in a parked car -
locked or unlocked
6. Loss or theft of a passport should be
reported immediately - carry a copy and keep the original in a safe place
7. Remember..."an ounce of prevention is worth a
pound of cure"
TELEPHONES & MAIL
Each Property Owner will have their own instructions
for telephone use and mail, which should be provided by the
Owner. However, a Guest should request a telephone number so they may be
contacted by friends or family in the event of an emergency.
Generally, when dialing France check your local dialing instructions
to access the international network; then dial the country
code for France i.e. "33"; (leave off the "0" us
the 0 when dialing in-country) and then dial the appropriate property
telephone number.
Guests are advised that they are solely responsible to inform friends, relatives, or associates of any telephone number
where they can be reached in the event
of any emergency.
RivieraRental, its agents, representatives, and the
individual Property Owner's are not responsible for providing a
telephone number or for being able to contact any Guest in the event of an
emergency.
Local calls are often complimentary; however,
no direct dialed long distance calls, directory assistance calls, or
incoming collect calls are permitted. Often telephones
are restricted to local use ONLY. In such a case you will need an international
long distance calling card (ATT, C&W, MCI, etc.) with the corresponding
French toll-free access number order to make out-going long distance phone calls.
Alternatively, you can purchase pre-paid calling cards
from any French Post Office (P.T.T.) phone store, or sales outlet
(they're everywhere) which are purchased with varying
totals of call minutes. You can also make telephone calls from the local Post
Office.
If excessive use or any long distance calls are recorded on
a Property Owner's telephone account during your stay, then they may send
you a copy of the bill and expect payment for any calls made during the
period of your use.
If you have a laptop, then check with the Property
Owner about internet access. More:
-
AT&T Worldwide Traveler Web
(ATT.com)
-
AOL International Access (AOL.com)
-
GSM Phones (Cellularabroad.com)
-
Pre-paid SIM Cards (UStronics.com)
-
Global-access pre-paid phone cards (formerly UK Phonecards)
-
1st4phonecards.com (cards that can be used to call anywhere in the
world from about 35 different countries. It offers toll-free
access numbers with no connection or other maintenance fees.
-
La Telecarte -
French Phone
Card (50 Units - One "unit" provides a 3-minute call during the normal
rate period, and up to 9 minutes after 10:50 pm)
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